DoGifter - Digital Gift Cards

Frequently Asked Questions

Quick answers to your most common questions

📋 General Questions

What is DoGifter?

DoGifter is an online store specializing in selling digital gift cards and prepaid cards. We provide thousands of cards from various global and local stores and services, with instant delivery via email.

How does the website work?

The purchasing process is very simple: 1) Choose the card you want, 2) Add it to cart, 3) Complete payment, 4) You will receive the card instantly via email after successful payment.

Do I need to create an account to purchase?

No, you can purchase as a guest using only your email. However, creating an account gives you additional benefits such as collecting Dogifter Coins, tracking your orders, and getting exclusive offers.

Is the website secure?

Yes, we use the latest encryption technologies to protect your information and financial data. All payment transactions are 100% encrypted and protected, and we work with trusted and globally certified payment gateways.

💳 Payment & Security

What payment methods are available?

We offer several convenient and secure payment methods: Credit and debit cards (Visa, Mastercard, Amex), PayPal, Cryptocurrencies (Bitcoin, USDT, Ethereum), and E-Wallets (Apple Pay, Google Pay).

Is my financial information safe?

Absolutely. We do not store any credit card information on our servers. All your financial information is processed directly through secure and certified payment gateways (PCI-DSS Compliant).

Why was my payment declined?

Payment may be declined for several reasons: Insufficient funds, incorrect card information, expired card, or the bank may have blocked the transaction for security reasons. We recommend contacting your bank or trying another payment method.

📧 Delivery & Receipt

When will I receive my card?

In most cases, you will receive the card instantly after successful payment (within minutes). In rare cases, delivery may take up to 24 hours due to verification procedures.

I didn't receive the card in my email, what should I do?

First, check your spam/junk folder. If you don't find it, make sure you entered the correct email address during purchase. If the problem persists, contact technical support immediately with your order number.

Can I send the card as a gift to someone else?

Yes! During purchase, you can enter the email address of the person you want to gift the card to, and they will receive it directly. You can also receive it in your email and send it to them yourself.

⚠️ Problems & Solutions

The card doesn't work or was declined, what should I do?

First, make sure you are using the card in the correct region/country designated for it. Check the expiration date and that you entered the code correctly. If the problem persists, contact technical support immediately with problem details and order number.

I purchased the wrong card by mistake, can it be exchanged?

Unfortunately, due to the nature of digital products, we cannot exchange cards after purchase except in specific cases (such as the card not working). Please verify your selection before completing the purchase.

How do I track my order?

You can track your order through the "Track Order" page on the website. You will need the order number and the email used during purchase. If you created an account, you can log into the dashboard to see all your orders.

Still need help?

Our technical support team is ready to help you 24/7

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